Return Policy – Sedzda.com

Sedzda.com operates in accordance with applicable laws of the Republic of Serbia and the European Union on consumer protection. This policy defines the rights and obligations regarding complaints, returns, and refunds.

1. Complaints

Customers may file a complaint only in the following cases:

  • The delivered product does not match the order,

  • The product was visibly damaged before delivery,

  • The product has a proven manufacturing defect.

Important:

  • Complaints must be submitted within 14 days from the delivery date.

  • Proof of purchase (invoice or electronic confirmation) is required.

  • Products must be returned unused, undamaged, and in original packaging.

Sedzda.com reserves the right to reject complaints if:

  • The product shows signs of use,

  • The product is not returned in original condition and packaging,

  • No valid proof of purchase is provided.

2. Refunds

If the complaint is accepted, the customer may choose between:

  • Exchange for the same or another product, or

  • Refund.

Refunds are made exclusively using the same payment method used for the original transaction. Shipping costs for returns are borne by the customer, except in cases of Sedzda.com’s proven error (wrong product delivered or manufacturing defect).

3. Order Cancellation

  • Orders may be cancelled only if the shipment has not yet been handed over to the courier.

  • Once the parcel is dispatched, cancellation is no longer possible.

4. Return Costs

  • The customer bears all return shipping costs, except in cases of wrong delivery or factory defect.

  • Sedzda.com is not responsible for customs duties, international shipping, or other third-party charges related to returns.

5. Complaint Procedure

  1. The customer submits a written request to: [Sedzda.com official email].

  2. The request must include the order number, detailed description of the issue, and supporting photos.

  3. After confirmation from Sedzda.com, the customer ships the product to the specified return address.

  4. Upon inspection, Sedzda.com will inform the customer of the outcome within 15 business days.

6. Limitations

  • Sedzda.com is not responsible for damages caused by improper use, maintenance, or washing.

  • Personalized or custom-made products are non-refundable unless faulty by manufacturer error.

  • Sedzda.com reserves the right to modify this policy at any time without prior notice.