Exchange and Returns Policy

Last updated: July 18, 2025

At Sedzda Haute Couture Fashion, every item is made with care and precision. Since our garments are made to order, we have a limited return and exchange policy.

Eligibility for Exchange or Return

We accept exchanges or returns only in the following cases:

  • You received the wrong item or size

  • The item arrived damaged or with a manufacturing defect

To be eligible, you must notify us within 7 days of receiving the order. The item must be:

  • Unworn and unused

  • In its original packaging

  • With all original tags attached

We do not accept returns for:

  • Items that do not fit due to incorrect measurements provided by the customer

  • Custom-made or personalized items

  • Items returned without prior approval

How to Request an Exchange or Return

To request an exchange or return, please email us at [Insert your email] with the following details:

  • Order number

  • Full name

  • Reason for the return or exchange

  • Photos of the item (if damaged or incorrect)

Once approved, you will receive return instructions. Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or damaged due to our error.

Refunds

Refunds (if approved) will be issued to the original payment method or as store credit, depending on your preference. Please allow 5–10 business days for the refund to be processed once the item is received and inspected.

Exchanges

If you request an exchange, we will begin production of the replacement item once we receive and inspect the original.